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Maurice Lisi

Head of Multichannel & CRM S/D at Intesa Sanpaolo. Passionate about digital transformation, evolving banking industry, digital strategy and CX.

Maurice Lisi

Head of Multichannel & CRM S/D at Intesa Sanpaolo. Passionate about digital transformation, evolving banking industry, digital strategy and CX.

Biography

Maurice has spent the last 15 years taking care of the transformation of customer-facing channels in Intesa Sanpaolo, firstly for the Italian market and then in the International Subsidiary Banks Division. He leads the digital transformation process in all the subsidiary banks ecosystem of Intesa Sanpaolo, defining and implementing the strategic path of the transition from a “traditional” bank environment to an up-to-date, modern environment able not only to cope with technological and innovation changes, but also to exploit those changes for creating a competitive advantage.

A passionate transformation and innovation addicted, he is present on the industry conferences, sharing his point of view and experience on the digital transformation journeys, evolving banking industry, digital strategy and customer experience.