Enterprises are increasingly moving towards AI and finding different ways to leverage it. So much so that we’re seeing the same typical use cases all around us.
But to make a real difference, enterprises need to be bolder in experimenting to find use cases which are not generic, but bring real and concrete value in their specific context. Given that every successful enterprise experiences more demand than the capacity to implement it, many enterprises choose to lean on their service providers.
Traditional service providers expect detailed functional specifications in order to develop technical solutions. But, how can an enterprise explain today, in this fast-paced AI world, what needs to be implemented, when the enterprise itself is still not clear about what needs to be built, and what is even possible?
A different approach is needed. An approach in which the service provider is no longer a transactional executor of the given specification, but rather a true partner, eager and capable of diving deep into the client’s business domain, far deeper than is needed for a single project, and really understanding the business. The service provider needs to collaborate closely with the enterprise to find where the real value lies. It takes a provider that can put itself in the shoes of the enterprise, even take certain risks and put some “skin in the game” to help the enterprise find the value. In my book, I refer to these service providers as BizTech consultancies.
Enterprises also need to change their behavior by letting service providers closer, including them in the conversation and making use of their experience. In this panel session, we will discuss how this new collaboration dynamic works and why it is so needed in today’s fast-moving AI world.
