QED 2024
Playground Dots

Dr. Jonas Rende

Lead UX/CX Technologies at DATEV

Jonas is a true data science evangelist and leads the DATEV UX/CX Technologies team consisting of software engineers, data engineers, and data scientists – thinking UX Research more technical. Together with his team, Jonas is responsible for integrating the UX/CX Architecture into DATEV’s IT landscape, measuring feedback automatically and at scale across numerous touchpoints, as well as analyzing the feedback with state-of-the-art machine learning algorithms (e.g., sentiment analysis, topic modeling, and NER for anonymization).

Before joining the company, Jonas was a research and teaching assistant at the Department of Statistics and Econometrics at the University of Erlangen-Nürnberg. Jonas holds a master’s degree in economics and a PhD in statistics from the University of Erlangen-Nürnberg.

All sessions by
Dr. Jonas Rende

Customer feedback summarization using GenAI

In their talk, Jonas and Mareike share their experiences with text summarization of customer feedback using LLMs. They begin by explaining the unique DATEV settings, then proceed to present how their text...

Panel discussion: Playground from leadership perspective – safe to fail 

In this discussion, we will focus on the role of leadership in creating an environment where failure is seen as a learning opportunity rather than a setback, where there’s no blame game....