Josip brings extensive expertisein customer experience management, customer relationship, and customer engagement, amassed over two decades of impactful work in the FMCG, banking, and telecommunications sectors. Over the course of his career, he has undoubtedly cultivated a deep understanding of customer needs and preferences across various industries, coupled with adeptness in devising strategies and initiatives to elevate customer experience and foster heightened engagement. Lately, his focus has been on pioneering advancements in digital customer experiences, adopting cutting-edge paradigms like omnichannel engagement and hyper-relevance, ensuring unparalleled connectivity and resonance with the customer base.