Jonas leads both the CX Technologies and CX Visualizations teams at DATEV eG. Together with his teams, Jonas is responsible for integrating the CX Architecture into DATEV’s IT landscape. Their work includes automating and scaling the measurement of feedback across numerous touchpoints, as well as analyzing this feedback using state-of-the-art machine learning algorithms such as sentiment analysis, topic modeling, and Named Entity Recognition (NER) for anonymization. Ultimately, they create impactful data visualizations and analyses that transform complex datasets into actionable insights, thereby enhancing business decision-making.
Before joining DATEV eG, Jonas was a research and teaching assistant at the Department of Statistics and Econometrics at the University of Erlangen-Nürnberg. He holds a master’s degree in economics and a PhD in statistics from the University of Erlangen-Nürnberg.
