In this keynote talk, Ulrich explores how the role of the modern CIO has transformed and why customer value has become the top priority. He discusses the importance of identifying and optimizing value streams, the end-to-end processes that deliver value to the customer. He also examines the role of internal culture and people growth in creating an environment that fosters innovation and continuous improvement.
Additionally, he explores the personal transformation required for CIOs to drive customer value, the importance of self-awareness, and the willingness to embrace change as critical components of personal transformation.
